Cottage Policy

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Our goal is to ensure fairness and satisfaction for all our guests. We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us.
 

ARRIVAL TIMES - Check-in after 3:00 PM and Check-out before 10:00 AM

 

CHILDREN - Children are welcome with an accompanying adult. All cabins have some type of stairs, whether inside for a loft or second story or on the front porch, which could be dangerous for smaller children/babies. Also, cabins are not “child-proofed”. If bringing children, you should check each space for potential hazards and mitigate the potential danger.  

 

PETS - Our cabins are dog-friendly and dogs are welcome! We allow up to 2 dogs per cabin maximum. There is a $40 dog fee. This is a one time fee that is not charged for subsequent stays provided there is no damage or excessive cleaning required. For additional information please view our pet release we require to finalize your stay. 

 

CREDIT CARD SECURITY -  Your credit card information is stored and processed securely using 3rd party services like AIRBNB, VRBO, and Paypal. 

 

OCCUPANCY - Guest(s) understands that Misty Mountain Inn & Cottages will only accept reservations from responsible adults at least 21 years of age. ABSOLUTELY NO EXCEPTIONS. Guests who initiate rental will remain responsible for all guests(s) or Licensee of Guest(s) during occupancy of the subject property.

 

ADDITIONAL GUESTS - all cottage capacities are per the listing description. Exceeding this capacity is not permitted without MMIC permission in advance. 

 

DIRECT BOOKING CANCELLATION POLICY - All cancellations for reservations made through third-party platforms (VRBO, Airbnb, etc.) will be handled according to the respective platform's policies. For those who direct book after 6/10/24, our cancellation policy for those without travel insurance is as follows:

 

• More than 30 Days Notice: If you cancel your reservation more than 30 days before your scheduled arrival date, we will refund your deposit in full, minus any card processing fees.

• Less than 30 Days Notice: If you cancel within 30 days of your arrival, at our discretion we may relist your suite or cabin at the same or discounted price. If we secure another booking for the same period, we will refund your initial deposit, minus card processing fees and/or any discounts provided to the new guest. 

• Cancellation within 24 Hours of direct booking: If you cancel your reservation within 24 hours of initial booking, you are eligible for a 100% refund of your payment, minus any processing fees (if) incurred during the transaction.

• Groups reserving all rooms and/or cabins unless otherwise stated in the contract requires a 60-day notice of cancellation to ensure a refund of the deposit. Cancellations within the 60-day period will result in the deposit being held and all other payments being refunded.  
   

Need more flexibility and financial peace of mind? You can choose to add travel insurance during checkout through our program, or you can purchase it from any provider you prefer. The decision is entirely yours! Resnexus offers a travel insurance program with benefits designed to protect your trip in case of unforeseen circumstances.

While we do not earn any commission incentives if you choose Resnexus travel insurance, we may receive reimbursement when your claim is approved. Here is a brief overview of the offered programs and some key advantages of opting for this insurance:

1. **Coverage for Sickness:** Travelers can be insured against trip cancellations due to illness. This ensures that if you or a traveling companion becomes sick, you won't lose your entire investment in your trip.

 

2. **Travel Delay Protection:** This benefit helps cover additional accommodation costs or travel expenses if your trip is delayed. This is particularly beneficial for dealing with unexpected changes in flight schedules or other transportation issues.

 

3. **Adverse Weather Coverage:** This coverage helps protect against trip cancellations due to severe weather conditions that prevent you from reaching your destination. This can include hurricanes, blizzards, or other dangerous weather scenarios.

You can read more about these options at https://www.resnexus.com/travel-protection

Get comprehensive travel insurance issued by Resnexus on our website when you direct book with us for added peace of mind against unexpected events. And best of all the claim process is very simple and transparent. 

 

• Please note: This offer cannot be combined with other discounts, and in some cases, you may save more by taking advantage of other promotions or our Misty Family Perks program for returning guests.

• The choice is yours! Select the discount that best suits your needs.
   

DAMAGE DEPOSIT - A $125 hold may be placed on your credit card 15 days prior to your reservation. We will release it approximately 3 days after checkout. 
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TELEVISION - MMIC provides basic programming through Dish TV and some cabins are equipped with Smart TVs. We provide no warranty in regards to these services. 

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QUIET TIME - We want to do our absolute best to provide each guest with the opportunity to Rest & Renew. To do this we ask that all guests do their best to minimize noise at all hours of the day. But, we do ask that all guests honor a 10 pm quiet period which lasts until 8 am. 

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SHUTTLE SERVICE - As our schedule permits we do provide a shuttle to and from major hiking trails. If you desire to slackpack and will need frequent transport please contact us in advance. For hikers staying at MMIC, unless otherwise informed the shuttle is included for transport to/from Neels Gap. 

 

TELEPHONE & INTERNET– All cabins are equipped with internet which is suitable for  most surfing & streaming needs. There are no telephone lines in the cabins. Cellular reception cannot be guaranteed at your cabin. Service providers Verizon Wireless, and Tmobile are available. 

 

FIREPLACES - All cabins have wood-burning fireplaces. WOOD BURNING fireplaces are seasonally available from October 1 through April 1st. Seasoned firewood bundles are at times available for sale at Misty Mountain Inn & Cottages or you can purchase them at a local store. Do not forage for wood in the surrounding woods. 

 

NO SMOKING - All cabins are NON-SMOKING and this policy is strictly enforced. Smoking is allowed outside on the porches and decks. Please do not dispose of cigarette butts in the yard or surrounding grounds.  

 

ALCOHOLIC BEVERAGE - By Georgia Law, no drinking of alcoholic beverages by persons under the legal age of 21 is allowed. NO HOUSE PARTIES ALLOWED. Violation will be cause for immediate eviction with the loss of all booking monies paid.

 

DEER – COYOTE – BEAR – INSECTS - Deer, Coyote, Bear, Turkey, Possum, Raccoons, Ladybugs, Carpenter Bees, Wasps, Mice, Squirrels, Scorpions, Ticks, Ants, Chiggers, etc. may be encountered. There is no refund for the presence of typical North Georgia mountain creatures.

 

MAINTENANCE POLICY - If you have an issue after hours please call the number provided to you at check-in. Please use this number for major emergencies only. (Heat is not working, no water, or a safety issue, etc.) All other maintenance issues should be called in during normal business hours. These would include problems with the television, gas fireplace, etc. If you have a medical emergency you should call 911. 

 

REPAIRS – SERVICE CALLS - Misty Mountain Inn & Cottages cannot guarantee against mechanical failure of heating, air conditioning, TVs, Satellite Receivers, DVD players, Wi-Fi modems, or other appliances. Please report any equipment that is not operating properly. MMIC will make every effort to resolve the problem as quickly as possible.