Cottage Policy
Our goal is to ensure fairness and satisfaction for all our guests. We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us.
ARRIVAL TIMES - Check-in after 3:00 PM and Check-out before 10:00 AM
CHILDREN - Children are welcome with an accompanying adult. All cabins have some type of stairs, whether inside for a loft or second story or on the front porch, which could be dangerous for smaller children/babies. Also, cabins are not “child-proofed”. If bringing children, you should check each space for potential hazards and mitigate the potential danger.
PETS - Our cabins are dog-friendly and dogs are welcome! We allow up to 2 dogs per cabin maximum. There is a $35 dog fee. This is a one time fee that is not charged for subsequent stays provided there is no damage or excessive cleaning required. For additional information please view our pet release we require to finalize your stay.
CREDIT CARD SECURITY - Your credit card information is stored and processed securely using 3rd party services like AIRBNB, VRBO, and Paypal.
OCCUPANCY - Guest(s) understands that Misty Mountain Inn & Cottages will only accept reservations from responsible adults at least 21 years of age. ABSOLUTELY NO EXCEPTIONS. Guests who initiate rental will remain responsible for all guests(s) or Licensee of Guest(s) during occupancy of the subject property.
ADDITIONAL GUESTS - all cottage capacities are per the listing description. Exceeding this capacity is not permitted without MMIC permission in advance.
DIRECT BOOKING CANCELLATION POLICY - All cancellations for reservations made through third-party platforms (VRBO, Airbnb, etc.) will be handled according to the respective platform's policies. We understand that unforeseen circumstances may arise, and we strive to accommodate cancellations whenever possible. However, as a small business, cancellations have a significant impact on our operations. When we reserve a room for you, we turn away other inquiries for those nights, effectively holding that room unavailable for other potential guests.
Payment: Upon booking, a 50% deposit is required to secure your reservation. The remaining balance is due 14 days prior to your arrival.
Refunds: Refunds, minus any credit card processing fees incurred by MMIC are made; if your check-in date is 14 days or more away AND/OR you request a refund within 24 hours of booking. For cancellations made within 14 days of the check-in date, refunds are not available. However, we will make every effort to rebook your cabin or suite. If we are successful in booking the reserved accommodation, you will receive a refund for the amount we were able to rent the accommodation, minus any credit card processing fees incurred by MMIC.
DAMAGE DEPOSIT - A $125 hold may be placed on your credit card 15 days prior to your reservation. We will release it approximately 3 days after checkout.
TRIP CANCELLATION/INTERRUPTION - We highly recommend direct book guest purchase trip cancellation or interruption insurance in case of family emergencies/bad weather delays, flight/rental car cancellations, job loss, snow/ice, etc. If you live in an area prone to hurricanes, forest fires, etc. and cannot make your trip, please seek reimbursement through your travel insurance.
NO refunds may be given outside of the stated cancellation policy unless there is a mandatory evacuation or declared emergency by Union County officials for our area. Please check what travel insurance your credit card may offer. You can also visit www.insuremytrip.com to acquire travel insurance.
TELEVISION - MMIC provides basic programming through Dish TV and some cabins are equipped with Smart TVs. We provide no warranty in regards to these services.
QUIET TIME - We want to do our absolute best to provide each guest with the opportunity to Rest & Renew. To do this we ask that all guests do their best to minimize noise at all hours of the day. But, we do ask that all guests honor a 10 pm quiet period which lasts until 8 am.
SHUTTLE SERVICE - As our schedule permits we do provide a shuttle to and from major hiking trails. We charge approximately .60 per mile and $25 per hour (min) for all transport. A small fuel charge may be applied to offset rising gas prices. If you desire to slackpack and will need frequent transport please contact us in advance. For hikers staying at MMIC, unless otherwise informed the shuttle is included for transport to/from Neels Gap.
TELEPHONE & INTERNET– All cabins are equipped with internet which is suitable for most surfing & streaming needs. There are no telephone lines in the cabins. Cellular reception cannot be guaranteed at your cabin. Service providers Verizon Wireless, and Tmobile are available.
FIREPLACES - All cabins have wood-burning fireplaces. WOOD BURNING fireplaces are seasonally available from October 1 through April 1st. Seasoned firewood bundles are at times available for sale at Misty Mountain Inn & Cottages or you can purchase them at a local store. Do not forage for wood in the surrounding woods.
NO SMOKING - All cabins are NON-SMOKING and this policy is strictly enforced. Smoking is allowed outside on the porches and decks. Please do not dispose of cigarette butts in the yard or surrounding grounds.
ALCOHOLIC BEVERAGE - By Georgia Law, no drinking of alcoholic beverages by persons under the legal age of 21 is allowed. NO HOUSE PARTIES ALLOWED. Violation will be cause for immediate eviction with the loss of all booking monies paid.
DEER – COYOTE – BEAR – INSECTS - Deer, Coyote, Bear, Turkey, Possum, Raccoons, Ladybugs, Carpenter Bees, Wasps, Mice, Squirrels, Scorpions, Ticks, Ants, Chiggers, etc. may be encountered. There is no refund for the presence of typical North Georgia mountain creatures.
MAINTENANCE POLICY - If you have an issue after hours please call the number provided to you at check-in. Please use this number for major emergencies only. (Heat is not working, no water, or a safety issue, etc.) All other maintenance issues should be called in during normal business hours. These would include problems with the television, gas fireplace, etc. If you have a medical emergency you should call 911.
REPAIRS – SERVICE CALLS - Misty Mountain Inn & Cottages cannot guarantee against mechanical failure of heating, air conditioning, TVs, Satellite Receivers, DVD players, Wi-Fi modems, or other appliances. Please report any equipment that is not operating properly. MMIC will make every effort to resolve the problem as quickly as possible.